Refund policy

Return & Refund Policy

At Silent Dreams, we take pride in the quality of every product we create. If you are not completely satisfied with your purchase, please review the policy below before requesting a return, exchange, or refund.

1. Return Eligibility

Returns are accepted within 10 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn and unused.

  • Be in its original condition.

  • Include all original tags.

  • Be returned in its original packaging.

  • Be free from stains, odours, damage, or alterations.

Items that do not meet these requirements may be refused.

2. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to complete the refund after it has been issued.

Shipping charges are non-refundable unless required by applicable law.

3. Exchanges

We are happy to offer exchanges for eligible items, subject to product availability.

If the requested size or item is unavailable, we will contact you with available options.

4. Sale Items

Sale items are eligible for return provided they meet all eligibility requirements outlined in this policy.

5. Store Credit

Silent Dreams does not offer store credit.

Approved returns will be refunded to the original payment method or exchanged where requested and available.

6. Non-Returnable Items

For hygiene and quality assurance reasons, we may decline returns where products:

  • Have been worn or used.

  • Have been washed.

  • Are damaged after delivery.

  • Are missing original tags or packaging.

  • Show signs of misuse or improper care.

7. Faulty or Incorrect Items

If you receive an incorrect item or believe your item has arrived damaged or faulty, please contact us as soon as possible with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or other applicable consumer protection legislation.

8. Return Shipping

Unless required by applicable law or where an error has been made by Silent Dreams, customers are responsible for the cost of returning items.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

Customers are responsible for return shipping costs unless the item received is incorrect or where otherwise required by applicable law.

9. Lost or Delayed Deliveries

Once your order has been shipped, responsibility for delivery rests with the shipping carrier.

If your parcel is delayed, lost, or marked as delivered but cannot be located, customers must contact the shipping carrier directly to initiate an investigation.

Silent Dreams will provide reasonable assistance where possible but cannot guarantee the outcome of carrier investigations.

10. International Orders

Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

11. How to Request a Return

To request a return or exchange, please contact us at:

Email: silentdreamsco@gmail.com

Please include:

  • Your full name.

  • Order number.

  • Reason for the return or exchange.

  • Photographs (if applicable).

Our team will provide further instructions once your request has been reviewed.

12. Policy Updates

Silent Dreams reserves the right to amend this Return & Refund Policy at any time without prior notice. Any updates will take effect immediately upon publication on our website.