Privacy policy

Privacy Policy

At Silent Dreams ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Payment information (processed securely through our payment providers)

Order Information

  • Products purchased

  • Order history

  • Delivery information

  • Refund and exchange history

Device Information

When you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Website activity

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.

  • Process payments.

  • Deliver your purchases.

  • Provide customer support.

  • Respond to enquiries.

  • Process refunds and exchanges.

  • Detect fraud and maintain website security.

  • Improve our website, products, and customer experience.

  • Comply with legal obligations.

Where permitted by law, we may also use your email address to send promotional communications. You may unsubscribe at any time using the link provided in our emails.

3. Payment Information

Silent Dreams does not store your complete credit or debit card details.

Payments are securely processed through trusted third-party payment providers. These providers maintain their own privacy and security policies.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyse website traffic.

  • Provide a smoother shopping experience.

  • Support marketing and advertising efforts.

You can manage or disable cookies through your browser settings. Please note that doing so may affect certain website functionality.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services.

When you use our website, certain personal information may be collected and processed by Shopify in accordance with Shopify's Privacy Policy.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Fraud prevention services

  • Website analytics providers

  • Professional advisers where required

  • Government authorities where legally required

These third parties receive only the information necessary to perform their services.

7. International Customers

If you place an order from outside Australia, your information may be processed or stored in countries where our service providers operate.

By using our website, you acknowledge that your information may be transferred internationally where necessary to fulfil your order or operate our business.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, misuse, or loss.

While we strive to maintain strong security practices, no method of electronic transmission or internet storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders.

  • Provide customer support.

  • Meet legal, accounting, or tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent where applicable.

  • Object to certain processing activities.

  • Request a copy of your personal information.

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites.

Silent Dreams is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of any revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Silent Dreams

Email: silentdreamsco@gmail.com