At Silent Dreams, we are committed to delivering your order as quickly and securely as possible. Please read the following Shipping Policy before placing an order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During product launches, sales, holidays, or periods of high demand, processing times may be longer. If significant delays occur, we will notify affected customers where reasonably possible.
Orders are processed Monday through Friday, excluding public holidays.
2. Shipping Timeframes
Estimated delivery times begin once your order has been dispatched.
Delivery times vary depending on your location and the shipping service selected at checkout.
Please note that all delivery timeframes are estimates only and are not guaranteed.
3. Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Customers are responsible for monitoring the progress of their shipment using the tracking details provided.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Any promotional free shipping offers apply only where expressly stated.
5. International Shipping
Silent Dreams proudly ships internationally.
Customers are solely responsible for:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Any other charges imposed by customs authorities in the destination country
These charges are determined by your local government and are not included in the purchase price or shipping cost unless otherwise stated.
Failure to pay applicable customs charges may result in delays, returned parcels, or disposal of the shipment by customs authorities. Silent Dreams accepts no responsibility for these outcomes.
6. Delivery Delays
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Carrier delays
- Customs inspections
- Severe weather conditions
- Public holidays
- Natural disasters
- Industrial action
- High shipping volumes
Silent Dreams is not liable for delays caused by third-party shipping carriers or events outside our reasonable control.
7. Lost, Delayed or Missing Parcels
Once your order has been dispatched, responsibility for delivery rests with the shipping carrier.
If your parcel is delayed, lost, or marked as delivered but cannot be located, customers must contact the shipping carrier directly to initiate an investigation.
Where reasonably possible, Silent Dreams will assist by providing shipping documentation or information required by the carrier; however, we cannot guarantee the outcome of any carrier investigation.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Silent Dreams is not responsible for orders shipped to an incorrect address supplied by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
9. Refused or Unclaimed Shipments
If an order is refused by the recipient or returned to Silent Dreams because it was unclaimed, undeliverable, or customs charges were not paid, any refund may be reduced by:
- Original shipping costs
- Return shipping fees
- Customs charges incurred
- Any other reasonable costs associated with the returned shipment
10. Damaged Deliveries
If your order arrives visibly damaged, please contact us within 48 hours of delivery.
Where possible, include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
This helps us investigate the matter with the shipping carrier as efficiently as possible.
11. Shipping Restrictions
Silent Dreams reserves the right to restrict or refuse shipment to certain regions where delivery is unavailable, prohibited by law, or considered an unacceptable risk.
12. Policy Updates
Silent Dreams reserves the right to amend this Shipping Policy at any time without prior notice.
Any updates become effective immediately upon publication on our website.
13. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Silent Dreams
Email: silentdreamsco@gmail.com